ROUTIMO.COM TERMS OF SERVICE

Effective from September 21, 2023

§1

Definitions and Preliminary Provisions

  1. The definitions used in these Terms and Conditions shall be understood as follows:
    • Operator – Softline Sp. z o.o. with its registered office in Szczecin at ul. Rynek Sienny 4B, 70-542 Szczecin, entered into the register of entrepreneurs of the National Court Register under KRS number: 0000943979 in the District Court XVII Commercial Division of the National Court Register in Szczecin, with a share capital of PLN 650,000.00, holding NIP: 852-23-22-215 and REGON number: 81232383200000.
    • Terms and Conditions – these Routimo.com Terms of Service.
    • System – the web application named Routimo.com operated by the Operator, under the conditions specified in these Terms and Conditions.
    • Service – access to the System provided to the Client under the conditions specified in these Terms and Conditions.
    • Agreement – the agreement for the provision of the Routimo.com Service concluded between the Client and the Operator by accepting these Terms and Conditions at the time of Account creation and continuing the subscription in case of changes to the Terms and Conditions.
    • Client – a legal person, an organizational unit without legal personality to which the law grants legal capacity, as well as a natural person conducting business activity, ordering the System Service.
    • User – a natural person who is an employee or associate of the Client, holding a User Account in the System, authorized by the Client to use the System in accordance with the Terms and Conditions within the scope of their duties as part of the business activity conducted by the Client.
    • User Account – individual access of a given User to the System, defined by Login and Password.
    • Login – a unique name used for the purpose of identifying the User in the System.
    • Password – a string of characters chosen by the User, assigned to the User Account, required to gain access to the System.
    • Price List – a list of detailed services along with their prices available on the routimo.com website.
    • Subscription Fee – the total monthly or annual fee specified in the Price List for access to the System for the scope of licenses and modules recorded in the Agreement.
    • Package – a set of functionalities and Service parameters specified in the Price List.
    • Subscription Period – the period of the Client’s access to the System for which the Subscription Fee is paid.
    • Trial Period – a period of 7 (seven) days indicated by the Operator, during which the User Account is made available to the User free of charge for testing purposes under limited functional principles specified in the Price List.
    • Server Infrastructure – means the technical environment administered by the Operator, on which the System operates.
    • API – a service provided by the Operator for selected Clients, enabling the use of System functionalities via API – webservices.
    • Regulation – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
    • Processor – the Operator, entrusted with the processing of personal data under a data processing agreement with the Client in accordance with the provisions of the Regulation.
    • Data Controller – the Client, who, as an authority, organizational unit, entity, or person, determines the purposes and means of processing personal data.
    • Data Set – any structured set of personal data, accessible according to specific criteria, regardless of whether this set is dispersed or functionally divided.
    • Data Processing – any operation performed on personal data, such as collection, recording, storage, organization, modification, disclosure, and deletion, and especially those performed in IT systems, in accordance with the content of Article 4 point 2) of the Regulation.
    • Sub-processor – an entity to which the Processor has entrusted, in whole or in part, the processing of personal data, as a consequence of providing the Service.
    • Module – a separate functionality of the Service that can be added to a Package for a Trial or Subscription Period in accordance with the Price List.
  2. These Terms and Conditions define the terms of service provision by the Operator to the Client and the terms of use of the Software by the Client.
  3. Familiarization with the Terms and Conditions as an integral part of the Agreement between the parties is essential. Any actions of the Client and the Operator contrary to the content of the Terms and Conditions will result in consequences arising directly from the content of the Terms and Conditions and from applicable legal provisions.
  4. Creating a Demo account and starting to use the Routimo.com Service is equivalent to confirming that the Client has read the content of the Terms and Conditions and accepts its provisions.

§2

General Provisions

  1. The Operator declares that, in accordance with the Act of June 30, 2000, Industrial Property Law, it is the exclusive creator of the good protected by law without registration in the form of a computer program named Routimo.com, hereinafter referred to as the System.
  2. The Operator reserves all copyrights and licensing rights not expressly transferred or granted by the Agreement. Rights granted under the Agreement are free from legal defects and third-party encumbrances.
  3. The System and documentation made available to the Client, located on any medium or in the computer’s operating memory, are subject to a license and not a sale, intended for use by the Client solely on the terms specified in this Agreement.
  4. Subject to the provisions of the Terms and Conditions, the Client may not use the source code or parts thereof, copy, decompile, modify, or develop parts or the entirety of the System.
  5. The Client may not lease, rent, sublicense, or in any other way make the System available, for a fee or free of charge, to other entities.
  6. The Operator grants the Client a non-exclusive license to use the System within the scope of the Client’s business activity, without territorial limitation, subject to the terms of the Agreement.
  7. The graphic design, implemented solutions, content layout, and concept of working with the System constitute works within the meaning of the Act of February 4, 1994, on Copyright and Related Rights, and as such, benefit from the protection provided by law.
  8. The use of the System by the Client or other persons does not mean the acquisition by them of any intangible property rights to the made available works.
  9. It is forbidden to copy, modify, or distribute the System in whole or in part, or to modify or use it in a manner other than specified in the Terms and Conditions without the written consent of the Operator.

§3

Technical Requirements

  1. The minimum technical requirements for using the System for the User’s computer system are:
    • Internet access: 1Mb connection
    • Processor: 1.2 GHz
    • Memory (RAM): 4 GB
    • Minimum resolution: 1280×800
    • Operating system: Windows 7 or Mac OS X
    • Web browser: Google Chrome 14 or Mozilla Firefox 24
  2. The Operator reserves the right to change the technical requirements of the system and the method of providing the Service, to which the Client hereby agrees.
  3. The Operator shall not be liable for technical problems or hardware limitations on the User’s side that prevent the User from using the System or the Services provided through it.
  4. The Operator will make every effort to ensure that data transmission via the Internet within the scope of using the Service is secure, i.e., that the transmitted information is sent with confidentiality, integrity, and completeness of the transmitted data.
  5. The Operator ensures the availability of the Service at the best possible level, aiming for 99% of the time annually, excluding technical interruptions in access to the Service due to planned maintenance work or work aimed at expanding the Server Infrastructure.

§4

Operator’s Obligations and Liability

  1. As part of the Agreement’s Subscription Fee, the Operator grants the Client a license to use the System on the terms specified in these Terms and Conditions. The license is granted only for the duration of the Agreement.
  2. The license allows for planning routes for a single physical vehicle. The start and end times of vehicle routes cannot overlap. The total daily number of points on a vehicle’s routes cannot exceed the limits specified in the Package. For a route, only a portion of the originally approved points can be exchanged (default 30%, no less than 5). The Operator reserves the right to set an individual limit for selected Clients.
  3. The Operator is obliged to perform the activities that are the subject of the Terms and Conditions with due diligence, and also to protect the Client’s interests in the scope of entrusted activities.
  4. The Operator shall not be liable for any damages that may arise in the course of the Client’s activity directly or indirectly as a result of their use of the System, or for damages caused by force majeure, including damages to the System resulting from such force. The Operator’s liability also does not cover lost profits or indirect damages.
  5. The Operator shall not be liable for the non-performance or improper performance of the Service, including that caused by:
    • failure to meet the Technical Requirements necessary to use the Application,
    • actions of third parties,
    • reasons beyond the Operator’s control.
  6. The Operator shall not be liable for the improper functioning of the System if it results from improper use of the System by the Client.
  7. The Operator may deprive the User of the right to use the System, and may also limit their access to part or all of the System’s resources or Services offered by the Operator, with immediate effect, in the event of the User’s violation of the Terms and Conditions, and in particular, if the User:
    • infringes personal rights through the Service, in particular the personal rights of other Users;
    • commits other acts that are contrary to applicable law or detrimental to the Operator’s good name;
    • uses the System to plan routes for more vehicles than licensed.

§5

Client’s Obligations and Liability

  1. The Client undertakes to:
    • Use the System in a manner that does not violate these Terms and Conditions and applicable legal provisions,
    • Provide the Operator with information and materials required to use the Service.
  2. The Client and the Client’s User undertake to:
    • Use the System in a way that does not disrupt its functioning, in particular by using specific software or devices,
    • Use the System in a manner consistent with the provisions of the Terms and Conditions and applicable law,
    • Not to provide or post content prohibited by applicable law in the System.
  3. The Client undertakes to make timely payments to the Operator resulting from the Agreement, the Terms and Conditions, or separate agreements concluded by the Parties.
  4. If the Client uses the System’s API, the Client undertakes to use the API in a lawful manner, in accordance with the provisions of these Terms and Conditions, the API documentation, and the guidelines for using the API provided by the Operator. By using the API, the Client can download, add, delete, and edit data contained in the System, performing these actions at their own risk. In the event of improper use of the API, including its use in a way that generates unnecessary or excessive server load, the Client is obliged to introduce appropriate modifications to the way the API is used, in accordance with the Operator’s recommendations. Failure to introduce appropriate modifications despite a request sent electronically may result in limiting or blocking the ability to use the API.
  5. The Client agrees that all notifications, information, or other messages from the Operator related to the provision of Services will be sent electronically to the Client’s email address.
  6. The Client undertakes not to infringe the Operator’s intellectual property in the use of solutions uniquely present in the Service.
  7. The Client is responsible for testing the System for data security and compliance with legal requirements, also in the context of GDPR.

§6

Client Support

  1. The Operator will make every effort to ensure the fault-free operation of the System for the Client.
  2. The Operator undertakes to provide Users of the System with Technical Support for the Service, hereinafter referred to as Client Support, aimed at removing errors or other technical problems to ensure its proper functioning and technical assistance to the Client during the use of the system. Client Support does not cover solving problems unrelated to the functioning of the System.
  3. Within Client Support, the System User can submit inquiries via the contact form in the System.
  4. The Client agrees to the Operator’s remote access to the resources of IT solutions related to the System, by persons indicated by the Operator.

§7

Fees and Packages

  1. The use of individual Services provided by the Operator within the System is subject to a fee, with the exception of the Trial Period and the LITE package. The Client may use the Trial Period only once, unless the Operator decides otherwise.
  2. Detailed information on the amount of Subscription Fees and the parameters of individual Packages can be found in the Price List published on routimo.com.
  3. For the Service, the Client undertakes to pay the Subscription Fee for the next Subscription Period (month or year) in advance, in the amount specified in the Agreement or Price List, starting from its effective date. The next Subscription Period is the nearest unpaid Subscription Period.
  4. The Subscription Fee can be paid in the Client Panel of the app.routimo.com application via the Przelewy24 – PayPro S.A. electronic payment system, ul. Kanclerska 15, 60-327 Poznań, or by traditional bank transfer based on an order downloaded from the Client Panel of the application. In the case of electronic payments, the invoice is generated after payment approval by Przelewy24. In the case of traditional bank transfer, within 3 days of the funds being credited to the Operator’s bank account.
  5. The Client has the option to register a payment card in the Client Panel. From the moment of card registration, all payments will be processed automatically using the registered card. The Client can remove the registered card in the Client Panel at any time, which will disable automatic payments.
  6. If the Client does not pay the Subscription Fee for the next Subscription Period, the account will be suspended on the day preceding the next Subscription Period. After this date, the Client may pay the Subscription Fee, which will be charged for the period from the date of account suspension.
  7. In the case of payments with a registered card, the fee for the next Subscription Period is automatically charged 4 hours before the end of the current Subscription Period. If the payment fails, there will be three subsequent attempts, each at intervals of at least 24 hours. Each failed attempt to collect payment for the next Subscription Period results in an email notification to the Client. If all payment attempts fail, the account is suspended.
  8. The Client can change the Package and the number of licenses available within the selected Package at any time. The Client makes changes in the Client Panel of the application. Changing to a higher package and increasing the number of licenses can be effective immediately (after payment approval by Przelewy24) or from the next Subscription Period. In the first case, the cost of changing the Package and licenses is calculated proportionally to the number of days remaining until the next Subscription Period. Changing to a lower package and decreasing the number of licenses is effective from the next Subscription Period.
  9. The Client can activate an additional functional Module at any time. The range of available modules, prices, and possible trial periods are available in the Modules tab of the Client Panel. Fees for Modules may depend on the number of licenses or for the entire account. Relevant information is provided in the Module description in the Client Panel.
  10. The Client may use the Trial Period for a Module only once. Disabling the Module before the end of the Trial Period is equivalent to the termination of the Trial Period.
  11. An additional Module can be disabled at any time, but it will remain active until the end of the paid Subscription Period.
  12. The LITE Package is a free package enabling the use of the Service to a limited extent (e.g., one fixed vehicle and project, no route history). An account with the selected LITE package is automatically extended for another Subscription Period one day before the end of the current Subscription Period.
  13. A LITE account can be deleted in the Client Panel. At any time, a LITE account can be converted into a commercial account by selecting and paying for the chosen configuration in the Client Panel. The Client has the option to migrate from a commercial account to a LITE account at the end of the Subscription Period. However, they will then lose access to functionalities and data that are not available in the LITE package.
  14. The Operator reserves the right to change the Price List at any time. All changes to the Subscription Fee Price List will be announced on routimo.com and will only apply to the Client from the next Subscription Period.
  15. If, based on separate agreements, the Parties agree on non-standard terms of cooperation regarding fees for using the Services provided within the System, modifying, limiting, or excluding the application of the Price List, the Agreement is concluded for a period of at least 12 months without the possibility of termination before the expiry of this period.

§8

Data Protection

  1. As part of providing the Service, the Processor or entities authorized by it are entitled to collect and process data necessary for the provision of the Service.
  2. Data collected by the Processor in connection with the performed Service constitute confidential information and will not be disclosed by the Processor to other entities.
  3. The Processor ensures that all necessary measures are taken for the secure storage and archiving of data stored in the Application by the Controller.
  4. The Processor ensures that access to the Application is possible only via an encrypted SSL connection, authorized by an appropriate certificate.
  5. The Processor undertakes not to process data collected in connection with the performed Service for purposes other than:
    • provision of the Service,
    • performing and restoring backups,
    • test restoration of backups to verify their correctness,
    • attempts to reproduce any errors and irregularities in the System’s operation reported by the Client,
    • preparation of statistical analyses aimed at improving the System’s functioning, its development with new functionalities, and publishing exemplary methods of use and results of conducted analyses.

§9

Entrustment of Data Processing to the Operator

  1. The Client declares that, in accordance with the provisions of the Regulation (Article 4 point 7), it is the Controller of personal data entered into the System and made available to the Operator for the purpose of providing the Service, and processes them in accordance with applicable law.
  2. By agreeing to the provision of the Service and accepting these Terms and Conditions, the Client entrusts the Operator, as the Processor, with the processing of personal data entered by the Client into the System as part of the Service, including personal data of its employees, associates, and contractors made available to the Operator for the purpose and duration of the Service, in terms of their collection, storage, retrieval, viewing, recording, organization, disclosure, and deletion.
  3. The scope of personal data of the entities indicated in point 2 includes: identification data, address data, contact data, geographical coordinates, vehicle geolocation, access codes to properties.
  4. The Processor undertakes to keep confidential all information, data, materials, documents, and personal data received from the Data Controller and from persons cooperating with them.
  5. The Processor is obliged to immediately notify the Data Controller of any incident, proceedings, and any planned or ongoing inspections regarding the processing of personal data made available by the Processor, in particular those conducted by the Personal Data Protection Office.
  6. The Processor has the right to access all information from the Data Controller that directly affects the security of personal data processing under the Agreement.
  7. The Processor has the right to suspend or limit the processing of personal data under the Agreement if the Data Controller does not provide it with the necessary information about the method, scope, and nature of the processed data or if there is a delay in providing them.
  8. The Processor provides sufficient guarantees for the implementation of appropriate technical and organizational measures to ensure that the processing meets the requirements of the Regulation and protects the rights of data subjects.
  9. The Processor guarantees that every person performing the Agreement on behalf of the Processor is obliged to ensure the indefinite confidentiality of personal data processed in connection with the performance of the Agreement, and in particular, that they will not transfer, disclose, or make available such data to unauthorized persons. At the same time, every person performing the Agreement on behalf of the Processor is obliged to keep confidential the methods of personal data protection used by the Processor.
  10. The Processor undertakes to allow persons performing the Agreement to process personal data on behalf of the Processor – who have been informed and trained on the principles of secure work with personal data.
  11. Every person performing the Agreement on behalf of the Processor is obliged to process personal data to which they have gained access only within the scope and for the purpose provided for in the Agreement.
  12. Every person performing the Agreement on behalf of the Processor is obliged not to cause changes to data inconsistent with the Agreement or loss, damage, or destruction of such data.
  13. Every person performing the Agreement on behalf of the Processor is obliged to work in the Client’s systems using authentication.
  14. The Processor undertakes to apply adequate protection of entrusted data against unauthorized or unlawful processing (destruction, loss, modification, unauthorized disclosure, or unauthorized access to personal data transmitted, stored, or otherwise processed) and accidental loss, destruction, or damage, by means of appropriate technical or organizational measures (“integrity and confidentiality”).
  15. The Processor will apply the security measures specified in Article 32 of the Regulation, provided that the implemented security measures must be adequate to the identified risks for the scope of entrusted data processing.
  16. The Data Controller hereby agrees to the sub-entrustment of personal data processing by the Processor to the Sub-processors indicated in the sub-points below:
    • Subcontractors of the Processor, being natural persons, providing services personally to the Processor, in particular providing services based on a contract of mandate, contract for specific work, or other civil law contract,
    • Members of the Processor’s bodies, as well as its proxies or attorneys,
    • Entities providing accounting and financial services to the Processor,
    • Entities providing hosting services to the Processor.
  17. Detailed data of the entities listed in the point above in sub-points a-d may be made available to the Data Controller upon their explicit request, with the proviso that the Processor may refuse to provide personal data of natural persons if it would infringe their rights or freedoms.
  18. Sub-entrustment of processing by a Sub-processor requires written form. In the case of sub-entrustment, the Sub-processor will be subject to the same obligations as result from this Agreement. The Processor is responsible for the actions of the Sub-processor as for its own actions.
  19. The Processor is entitled to process the entrusted data until the expiry or termination of the Agreement.
  20. Within 14 days from the termination of the Agreement, the Processor is obliged to delete the entrusted data from all media, programs, and applications, including their copies, or to return all personal data to the Data Controller, depending on the Data Controller’s decision.
  21. Upon the Data Controller’s request, the Processor will provide the Data Controller with all information necessary to demonstrate compliance with the Processor’s obligations and will enable the Data Controller or an auditor authorized by the Data Controller to conduct audits, including inspections, cooperating in verification and corrective actions.
  22. The Processor will assist the Data Controller in fulfilling the obligation to respond to requests from the data subject regarding the exercise of their rights specified in Chapter III of the Regulation, as well as in ensuring the fulfillment of obligations arising from Articles 32–36 of the Regulation.
  23. The Processor shall assist the Data Controller in fulfilling the obligation to respond to requests from data subjects regarding the exercise of their rights as defined in Chapter III of the Regulation, as well as in ensuring compliance with the obligations arising from Articles 32–36 of the Regulation.

Cookies

Cookies

  1. The Operator uses cookies, which are small text files stored on the User’s end device (e.g., computer, tablet, smartphone). Cookies can be read by the Operator’s ICT system or other entities.
  2. The Operator stores cookies on the User’s end device and then accesses the information contained therein for statistical, marketing purposes, and to ensure the proper functioning of the Service, in particular to maintain the session after logging in and to recognize the User during the next session.
  3. The Operator informs Users that it is possible to configure the web browser in such a way that it prevents the storage of cookies on the User’s end device.
  4. The Operator indicates that cookies can be deleted by the User after they have been saved by the Operator, by: appropriate web browser functions, programs designed for this purpose, or by using appropriate tools available within the operating system used by the User.
  5. The Operator also informs Users that changing the web browser configuration that prevents or limits the storage of cookies on the User’s end device may lead to limitations in the functionality of the Services. Similar effects may result from deleting cookies during the provision of the Service. This may prevent logging into the Service or interrupt the session after logging in.
  6. In accordance with the applicable provisions of the Act of July 16, 2004, Telecommunications Law (Journal of Laws No. 171, item 1800, as amended), the Data Controller informs that the methods of using and deleting cookies are contained in the instructions of web browser manufacturers:
  7. Mozilla Firefox: http://support.mozilla.org/en/kb/cookies

Force Majeure

Force Majeure

  1. In the event that force majeure events and their consequences last longer than 40 working days, each Party has the right to terminate this agreement with immediate effect, by means of a unilateral declaration of will, in writing, under pain of nullity.
  2. In the event that force majeure events and their consequences persist for more than 40 business days, either Party shall have the right to terminate this agreement with immediate effect by means of a unilateral declaration of intent in written form, under pain of nullity.

Suspension of Services

Suspension of Services

  1. After one month from the suspension of the service, the account is blocked. Possible unblocking is possible by contacting the Operator.
  2. After two months from the account blocking, all project, point, and vehicle data are irreversibly deleted.
  3. If the Client decides to reactivate the suspended service, they will be obliged to pay the Operator the full amount of the Subscription Fee for the entire period of suspension or restriction of the Client’s access to the System.
  4. The resumption of services resulting from the provisions of the Agreement or the Terms and Conditions will take place after all arrears are recognized in the Operator’s bank account.
  5. During the period of suspension of services resulting from the Agreement, the Client is not exempt from the obligation to pay Subscription Fees.
  6. During the period of suspension of services under the Agreement, the Client is not released from the obligation to pay Subscription Fees.

Complaints

Complaints

  1. A complaint notification should contain the Client’s data, User Account data, their login in the System, the time of the problem occurrence, and a precise description of the problem.
  2. Complaints will be processed no later than within 30 calendar days.
  3. The Operator’s decision on a complaint is final.
  4. If, as a result of a reported complaint, the Client could not use the Service in accordance with the Terms and Conditions, discounts and free periods of System use are provided. Financial compensation is not a result of a positively resolved complaint.
  5. A technical interruption in the Client’s access to the Software may occur. The Operator will make every effort to ensure that these interruptions are not burdensome for the Client and System Users and are as short as possible. However, interruptions in the Client’s access to the Software due to technical reasons are not grounds for filing a complaint.
  6. Technical interruptions in the Client’s access to the Software may occur. The Operator shall make every effort to ensure that such interruptions are not burdensome for the Client and System Users and that they are as brief as possible. However, interruptions in the Client’s access to the Software due to technical reasons do not constitute grounds for filing a complaint.

Final Provisions

Final Provisions

  1. In the event of changes to the Terms and Conditions and the Price List, the Client will be informed of the introduced change by sending information via email to the address provided in the Agreement.
  2. In matters not regulated by these Terms and Conditions, Polish law shall apply, in particular the provisions of the Civil Code.
  3. Any information provided by the Client to the Operator as suggestions for improvements or the introduction of new functionalities is voluntary, and its provision to the Operator, unless the parties agree otherwise through separate agreements, means a waiver of rights to rights, licenses, or shares in benefits achieved through the exploitation of the resulting improvements or new products.
  4. The introduction of new functionalities to the System does not change the Terms and Conditions and does not require the Client’s consent.
  5. The invalidity of any provision of the Terms and Conditions does not invalidate the entire Terms and Conditions, but only results in the annulment of the invalid provision of the Terms and Conditions, which will be replaced by valid provisions closest to the parties’ intentions.
  6. The Operator reserves the right to transfer part or all of the rights and obligations arising from the Terms and Conditions to a third party or to conclude subcontracting agreements regarding them, to which the User has agreed by being bound by the Terms and Conditions. The User may not, without the written consent of the Operator, assign or waive rights and obligations arising from the Agreement and the Terms and Conditions.
  7. The Operator reserves the right to transfer part or all of the rights and obligations arising from the Terms and Conditions to a third party or to enter into subcontracting agreements in relation thereto, to which the User has consented by being bound by the Terms and Conditions. The User may not assign or waive rights and obligations arising from the Agreement and the Terms and Conditions without the written consent of the Operator.
  8. For any matters not foreseen in these Terms and Conditions, the Client and the Operator undertake, in accordance with good commercial practices and with mutual respect for reputation, company image, and its representatives, to resolve them amicably and, as necessary, to modify the content of the Agreement in writing by way of an amendment.
  9. The Client declares that it voluntarily and free of charge consents to the use of the company name and logo for marketing purposes, including by placing the logo on: the website, information brochures, and the list of implementations and references.
  10. During the term of the Agreement and for a period of 5 years from the date of its termination or expiration, the Parties are obliged to maintain confidentiality with respect to all data and information concerning the other Party obtained in the performance of this Agreement and to keep in complete secrecy all data and copies thereof, in particular:
    • Information containing a description of the enterprise, business strategy and financial condition, as well as any other material that may ever be received from the Party, indirectly or directly in connection with the performance of the Agreement,
    • Disclosed information provided both in written and oral form, regarding or in connection with all future inquiries or investigations conducted by the Party.
  11. Any disputes that may arise from the provision of the Service shall be resolved by the common court having local jurisdiction over the Operator’s registered office.

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